Just browsing the website of a life sciences company, I found this at their support page:
The need for information may strike at any time
It made me laugh, then wonder who else would laugh. I often wake screaming in the night with the need for information.
It also made me think about the concept of commercial support (service contracts, passwords, incident reports) versus open-source support (mailing lists, discussion forums, bugzilla). I know which I prefer.