When it’s obvious to you but not to…anyone else

Do you know this feeling? You’ve been trialling a software package or online service for years. You think it’s great, so do your online community friends and you finally decide to share the love with your work colleagues. As soon as you do so, they discover a usage issue that you’ve never even thought about. It completely ruins the experience for them and makes your beloved application look like a piece of crap.

This keeps happening to me with Google and a large part of the problem concerns email addresses and Google accounts.